Shipping policy

Simple, predictable delivery is our goal at Swing By Shop. In this Shipping Policy, you will find where we ship, how long orders typically take to process and arrive, how tracking works, and what steps to take if you need assistance with a shipment.

Shipping from Swing By Shop is currently available to customers within the United States only.

We do not offer international shipping at this time.

Free standard shipping applies to all orders placed through Swing By Shop, with no minimum purchase amount required to qualify.

Orders are generally processed within 1 to 2 business days.

Monday through Friday count as business days, excluding applicable holidays. The processing time represents the time needed to prepare your order for shipment and remains separate from the estimated delivery time after your order has shipped.

You will receive an email containing your tracking information once your order has been shipped.

Approximately 5 days of standard delivery time applies after shipment.

Remember that delivery times are estimates rather than guarantees. Delivery may occasionally be affected by carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control.

Once your order ships, tracking information will be sent to the email address provided with your order.

After the carrier accepts the shipment into its network, some time may be needed for the tracking information to activate and update.

If the applicable processing period has passed without a tracking email, please check your spam or junk folder before contacting us.

Before submitting your order, please review your shipping information carefully. Customers bear responsibility for providing a complete and accurate delivery address.

Should you notice an error in your shipping address after placing an order, contact us as soon as possible. We will make a reasonable effort to assist before the order ships, but a change of address cannot be guaranteed once processing or shipment has begun.

While most orders arrive within the estimated timeframe, carrier delays can occasionally occur after a package leaves our facility.

An unexpected delay shown in your tracking information is best handled by allowing the carrier a reasonable amount of time to provide an updated scan or delivery status.

For any suspected problem with your shipment, please contact our customer support team, and we will assist you in reviewing the available tracking information.

If tracking indicates delivery but the package cannot be located, please check around the delivery location, with members of your household, and, where applicable, with neighbors, building management, reception areas, or other secure locations where the carrier may have left the package.

Using your tracking information to contact the shipping carrier is another option. Should your order remain unlocatable, please contact Swing By Shop so we can review the situation with you.

Please contact us as soon as possible if your order appears lost in transit or arrives damaged, including your order number and a description of the issue. Photographs of the item and packaging can help us review damaged shipments more efficiently.

After reviewing the circumstances, we will provide assistance in accordance with the applicable order information and our store policies.

For returning an eligible product after delivery, our Return and Refund Policy contains information about our 30 day return window, free returns, prepaid return labels, and refund process.

Changes in our shipping practices, carrier arrangements, operational requirements, or applicable requirements may lead us to update this Shipping Policy from time to time. Any updated version will be posted on this page.

For questions about shipping, tracking, or the delivery of your order, our customer support team is happy to assist you.

Email: support@swingbyshop.com

Contact Form: Visit our Contact page

Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time

Expected response time: 12 to 24 hours