Refund policy

We stand behind everything sold at Swing By Shop, but we understand that sometimes a purchase doesn't work out. That's why we've built a return process that is quick, clear, and hassle free.

A return request may be submitted within 30 days from the day your delivery arrives.

Your item qualifies for a return only if it is:

Products that have been worn, washed, altered, or damaged after delivery, or are otherwise no longer in their original condition, may be refused a refund.

Sending back an eligible item costs you nothing. As soon as we approve your return request, we will email you a prepaid return label together with clear instructions on how to ship the item back.

Returns must be sent using the prepaid label and according to the instructions supplied by our customer service team, otherwise processing delays can occur.

Simply email support@swingbyshop.com or fill out the request form on our Contact page.

To speed things up, have your order information ready and let us know which items you intend to return.

We are here Monday through Friday, from 9:00 AM to 5:00 PM ET. You can generally expect an answer within 12 to 24 hours.

Only send returns to the address issued or confirmed by Swing By Shop as part of your return authorization. The correct return destination and prepaid label are supplied once your return has been approved.

Every return is inspected at our warehouse to make sure it meets the eligibility conditions above.

Once approved, your refund is usually processed within roughly 5 to 7 business days of the item arriving at our warehouse, credited back to the payment method used for the original purchase.

Depending on your bank, card issuer, or payment provider, it may take extra time for the funds to appear in your account after we issue the refund. That part of the timeline is managed by the payment provider and is not something we can influence.

To arrange an exchange, contact our customer service team within the 30 day return window. Instructions will be given based on the item and availability when your request comes in.

Since exchanges rely on current stock, they cannot always be guaranteed.

Check your items as soon as they are delivered. Should anything arrive damaged or defective, or if you received the wrong product, get in touch with us promptly so we can assess the situation and resolve it for you.

When you reach out, include your order information and a description of what is wrong. Photos or other details reasonably needed to evaluate the issue may be requested.

Contact us immediately if you would like to change or cancel an order. Once processing has started, we cannot guarantee the order can still be modified or canceled. Already processed or shipped orders can instead be sent back as an eligible return after delivery, under this policy.

All orders shipped within our United States market currently enjoy free shipping from Swing By Shop, which means there is no outbound shipping charge to refund for orders covered by this offer.

Our customer service team is ready to assist with any return, exchange, or refund question.