Contact
At Swing By Shop, our customer support team is here to help make every part of your shopping experience as smooth and straightforward as possible.
From questions before you place an order, to help with an existing purchase, to updates on shipping or tracking, to assistance with a return or refund, we are always happy to point you in the right direction.
How We Can Help
Our team can assist you with:
- Questions about products or availability;
- Order information and order status;
- Shipping, delivery, and tracking questions;
- Returns, exchanges, and refunds;
- Damaged, defective, or incorrect items;
- Updating order information when possible; and
- General questions about shopping at Swing By Shop.
Get in Touch
Our customer support team can be reached by email at support@swingbyshop.com.
Messages can also be sent through the contact form. If your message concerns an existing order, please include your order number so our team can assist you efficiently.
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM Eastern TimeMost customer inquiries are answered within 12 to 24 hours.
Messages received outside of our customer service hours are reviewed as soon as possible during our next available business hours.
Thank you for shopping with Swing By Shop. We look forward to assisting you.