Privacy policy

Privacy Policy
In this Privacy Policy, Swing By Shop ("Swing By Shop," "we," "us," or "our") describes how personal information is collected, used, disclosed, and otherwise processed when you visit our online store, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").
Your use of the Services constitutes acknowledgment of the practices described in this Privacy Policy. Please take the time to read this policy carefully to understand our handling of your personal information.
Personal Information We Collect
Which types of personal information we collect depends on the way you interact with our store and Services. Collection of personal information is limited to what is reasonably necessary to process and fulfill orders, provide customer service, operate and secure our Services, comply with legal obligations, and support related business operations.
The personal information we may collect includes:
  • Contact information, such as your name, email address, telephone number, billing address, and shipping address.
  • Order and transaction information, such as products purchased, order details, returns, exchanges, refunds, and transaction history.
  • Payment related information necessary to complete purchases. Independent third party payment providers process all payments securely, and complete payment card details are generally not stored directly by us.
  • Account information, if customer account features are available, including information associated with your account.
  • Customer support information, including information you provide when contacting us by email, through our contact form, or through other available support channels.
  • Shopping activity, such as products you view, add to your cart, save, or purchase, where necessary to provide and improve the shopping experience.
  • Device and usage information, such as your IP address, browser type, device information, network connection, and information about how you interact with our store, where necessary for functionality, security, fraud prevention, or permitted analytics.
  • Marketing preferences, including your preferences regarding promotional communications where applicable.
How We Collect Personal Information
Personal information is collected only to the extent reasonably necessary to process and fulfill orders, provide customer support, operate and secure our Services, comply with legal obligations, and support related business operations.
We may collect personal information directly from you when you place an order, create or use an account, contact customer support, submit a form, sign up for communications, or otherwise interact with our Services.
We may also collect certain information automatically through cookies and similar technologies as you browse or interact with our store, where necessary for website functionality, security, fraud prevention, analytics, or where otherwise permitted by applicable law.
In addition, we may receive information from third parties that assist us in processing orders and operating our business, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.
How We Use Personal Information
Personal information is used solely for legitimate business purposes connected with processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:
  • Process, fulfill, and manage orders;
  • Securely process payments, returns, exchanges, and refunds;
  • Provide shipping, delivery, and order tracking information;
  • Communicate with you about your purchases, account, inquiries, or requests;
  • Provide customer service and support;
  • Maintain and improve our store, products, and Services;
  • Provide and improve your shopping experience;
  • Send marketing or promotional communications only where permitted by applicable law and according to your preferences or consent;
  • Measure and understand the effectiveness of our Services where permitted by applicable law;
  • Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
  • Protect our customers, business, website, and legal rights;
  • Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
  • Establish, exercise, or defend legal claims.
Swing By Shop does not sell customer personal information.
Cookies and Similar Technologies
Cookies, pixels, and similar technologies may be used by our store and the services that support it to operate the website, remember your preferences, understand how visitors use the store, improve functionality, measure performance, and help prevent fraud.
Applicable consent requirements will apply to non-essential cookies used for marketing or advertising purposes.
Certain cookies are necessary for the store to function properly, while others may support analytics or personalization. Consent will be obtained where required by applicable law when cookies or similar technologies are used for advertising or marketing purposes.
Certain privacy and cookie preferences may be managed through the privacy controls made available on our website or through your browser settings. Blocking certain cookies may affect the functionality or availability of some features of the Services.
How We Disclose Personal Information
We may disclose personal information only when reasonably necessary to process orders, operate Swing By Shop, provide the Services, protect our customers and business, or comply with applicable law. Such parties may include:
  • Shopify and related providers that power and support our online store;
  • Payment processors and financial service providers involved in securely processing transactions;
  • Shipping, logistics, fulfillment, and delivery providers;
  • Technology, hosting, security, fraud prevention, and customer support providers;
  • Analytics providers where necessary and permitted by applicable law;
  • Marketing or advertising providers only where you have provided any consent required by applicable law. Your personal information is not disclosed to third parties for their own marketing purposes without your consent;
  • Professional advisers, such as accountants, auditors, insurers, and legal advisers;
  • Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law; and
  • Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements.
We may also disclose information at your request or direction, or when necessary to protect our rights, our customers, or others.
Customer personal information is never sold to third parties.
Shopify
Shopify hosts and powers our store. In connection with providing its platform and related services to us, Shopify processes personal information in support of website hosting and store operation. Payment transactions are not processed by Shopify.
Since Shopify may process information about your interactions with Shopify powered stores, its own privacy practices also govern its handling of certain personal information.
More information is available in Shopify's Privacy Policy.
Secure Payment Processing
Payments made through Swing By Shop are handled entirely by secure third party payment processors. Security measures designed to protect payment information during transaction processing are used by these providers.
Complete credit or debit card details are generally not stored directly by Swing By Shop. The applicable payment processor handles payment information in accordance with its security practices, terms, and applicable legal obligations.
Third Party Websites and Services
Links to websites, platforms, or services operated by third parties may appear within our Services. When you follow a third party link, that third party's privacy and security practices will apply to your interactions with its services.
Before providing personal information to third party websites or services, we encourage you to review their privacy policies. The privacy practices, security, accuracy, or content of third party websites or services outside our control are not our responsibility.
Advertising and Analytics
We may use analytics services to understand how customers interact with our store and to improve the performance and shopping experience of our Services.
Customer personal information is not provided to third parties for their own marketing or advertising purposes without the customer's consent. Consent will be obtained where required by applicable law when advertising or marketing technologies are used.
Depending on the technologies used on our store and applicable law, certain analytics or advertising activities may involve the collection or disclosure of information through cookies or similar technologies. Customers will be provided with choices regarding these uses of their personal information where required.
Data Retention
We retain personal information only for as long as reasonably necessary to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.
Retention periods for particular information may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
Security
Reasonable administrative, technical, and organizational measures are used to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Secure payment processing providers designed to protect transaction information handle payment transactions.
That said, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
When it is not necessary to do so, please avoid sending sensitive or confidential information through unsecured communication methods.
Children's Privacy
The Services are not intended for children, and personal information is not knowingly collected from children in violation of applicable law.
Parents or legal guardians who believe that a child has provided us with personal information inappropriately should contact us using the information provided below so that the request can be reviewed and appropriate action taken.
Your Privacy Rights
Subject to applicable law and depending on where you live, you may hold certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to receive a copy of certain information or to opt out of certain processing activities.
Eligible residents may also receive additional rights under certain U.S. state privacy laws concerning particular uses or disclosures of personal information, including rights relating to targeted advertising or the sale or sharing of personal information as those terms are defined under applicable law. [BUSINESS NAME] does not sell customer personal information.
You may exercise applicable privacy rights through privacy controls made available on our website, where available, or by contacting us using the information below.
Verification of your identity may be required before certain privacy requests are processed. An authorized agent may also be used to submit a request on your behalf where permitted by applicable law. Exercising an applicable privacy right will not result in unlawful discrimination against you.
Marketing Communications
Customer personal information is not shared with third parties for their own marketing purposes without the customer's consent.
Promotional emails you receive from us include an unsubscribe option you can use at any time. Opting out of promotional communications does not prevent us from sending non-promotional messages necessary to service your account, fulfill your orders, respond to your requests, or otherwise administer our relationship with you.
Changes to This Privacy Policy
From time to time, this Privacy Policy may be updated to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.
Updated versions will be published on this page and may carry a revised effective date. Periodic review of this Privacy Policy is encouraged.
Contact Us
Questions about this Privacy Policy, our privacy practices, or a privacy request can be directed to Swing By Shop.
Email: support@swingbyshop.com
Contact Form: Visit our Contact page
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Expected response time: 12 to 24 hours